Expert Services
Built on Precision
& Trust

Professional medical billing management utilising industry-leading South African platforms, Panacea and Rhino. We provide end-to-end administration of the medical claim lifecycle.

• Software Proficiency: Expert navigation of Panacea's cloud-based practice management and Rhino's specialised clinical billing modules.
• Clinical Coding: Precise application of ICD-10 codes to ensure clinical necessity is met and to minimise medical aid rejections.
• Submission Management: Daily electronic batch submissions to all major South African medical schemes via EDI.
• Compliance: Full alignment with PMB (Prescribed Minimum Benefits) protocols and POPIA regulations regarding sensitive patient data.

Comprehensive management of your incoming revenue stream to ensure healthy cash flow and minimal bad debt.

• Outstanding Management: Proactive monitoring of aged analysis reports to identify and prioritise overdue accounts.
• Debt Reconciliation: Systematic matching of payments against invoices to maintain an accurate "source of truth" for your finances.
• Medical Aid Submissions: Specialised follow-up on "stuck" or pended claims, ensuring electronic remittances are correctly captured.
• Claim Rejection Resolution: Diligent investigation and correction of rejected or short-paid claims to maximise recovery.
• Client Communication: Professional, diplomatic follow-ups with clients and patients via phone and email to facilitate prompt payment.

Strategic oversight of your outgoing expenses and supplier relationships to optimise operational efficiency.

• Procurement & Ordering: Managing the full procurement cycle with your preferred suppliers to ensure timely delivery of stock and services.
• Stock Maintenance: Regular follow-ups on backorders and supply chain delays to prevent business interruptions.
• Ledger Reconciliation: Meticulous reconciliation of supplier statements against internal purchase orders and delivery notes to ensure billing accuracy.

High-level financial bookkeeping and reporting powered by Sage Cloud Accounting, Xero, and other leading platforms.

• Platform Expertise: Full utilisation of Sage, Xero, and other accounting software for real-time visibility into your business's financial health.
• Data Accuracy: Maintenance of digital ledgers, VAT processing, and monthly bank reconciliations.
• Financial Reporting: Generation of Income Statements and Balance Sheets that provide actionable insights for business growth.

Executive-level support designed to reclaim your time and streamline your professional life.

• Strategic Calendar Management: We don't just book meetings; we protect your time by prioritising high-value appointments and managing expectations.
• Schedule Optimisation: A fully hands-on approach to organising your travel, business needs, and daily logistics.
• Decision Support: Acting as a sounding board to provide administrative advice, ensuring you are prepared for every business decision.
• Administrative Proactivity: We anticipate business needs before they become urgent, managing the "small things" so you can focus on the "big picture."